Lotus Star Studio — Office & Cancellation Policy
Welcome to Lotus Star Studio. To provide the highest quality clinical bodywork, restorative therapies, and wellness coaching, the following office policies are strictly maintained:
1. 24-Hour Cancellation & Rescheduling Policy
Your appointment time is reserved exclusively for your recovery journey. If you need to cancel or reschedule your session, you must do so at least 24 hours prior to your scheduled start time via your online booking portal or by contacting the office directly.
Late Cancellations: Cancellations or rescheduling requests made less than 24 hours before your appointment will result in a fee equal to 50% of the scheduled service price.
No-Shows: If you miss your appointment without any prior notification, you will be responsible for 100% of the scheduled service price.
Emergency Exclusions: We understand that emergencies, sudden illness, or severe Colorado winter weather events happen. Please contact the studio as soon as possible if an unexpected emergency arises.
2. Punctuality & Late Arrival-Please arrive 5 minutes prior to your scheduled session to ground yourself, enjoy a complimentary herbal tea, and prepare for your treatment.If you arrive late, your session will still conclude at its originally scheduled time to ensure the next client is not delayed.The full service fee for your scheduled time block will still apply.
3. Clinical & Professional Boundaries -All bodywork and wellness consultations provided at Lotus Star Studio are strictly therapeutic, non-diagnostic, and professional. Any illicit, suggestive, or inappropriate remarks or behavior will result in the immediate termination of the session, forfeiture of payment, and a permanent ban from the practice.
4. HSA/FSA and Payment Information-Payment is due at the time of booking or immediately upon arrival for your session.
Because our work focuses on clinical pain resolution and holistic health management, Health Savings Account (HSA) and Flexible Spending Account (FSA) debit cards are gladly accepted. Professional medical receipts (superbills) can be provided upon request for insurance reimbursement purposes.
Scheduling Requirements:
•Payment for services is due at time of service, upon arrival. Online bookings require credit card when booking your appointment, no deposit.
- you may reschedule 24-48hrs prior to appointment; only 1 reschedule allowed.
Refund Policy :
• Any and All inappropriate behavior will result in immediate termination of your appointment. NO REFUNDS will be given. Permanent booking ban will be imposed.
Terms of returns:
NO REFUNDS on Any Retail Products for hygiene purposes, and not knowing if product was opened, used, or tampered with.
When you book your appointment, you are agreeing to these terms.